The reduction in user waiting time is the primary benefit for VIKING Life-Saving Equipment, who has been using Automize’s Automation app since 2019.
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We are specialists in infrastructure and automation, and aim to implement technology and processes that empower your business through the combined force of ServiceNow and Microsoft competencies.
Automize Software
With our ServiceNow certified applications we offer easy-to implement and maintain solutions, that provide the utility and warranty needed for your business to successfully automate and succeed even further. Together with our customers we co-create value by automating business process, integrations and infrastructure.
Automize Apps
Unlock full integration of Microsoft Azure Automation into your ServiceNow instance
Feedback App
Enable your Service Portal users to quickly give you feedback with this Feedback Widget.
Automation App
Unlock full integration of Microsoft Azure Automation into your ServiceNow instance. Giving you the opportunity to utilize the power of Microsoft Azure Automation in your workflows from within ServiceNow.
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If your organization is already familiar with Microsoft Orchestration or Azure Automation utilizing this app will enable you to easily create orchestration workflows using technologies that are already known to your organization. This makes the adaption swift, limits the need for technical training of staff, and enables you to easily reuse already created Runbooks.
Using ServiceNow standard or premium reporting you can easily highlight and track your ROI in automation.
Key application areas
- Password Resets
- Client software distribution
- Update and patch management
- Automate and accelerate processes
- Creation and/or termination of users
- Managing access, roles etc.
- Creating virtual infrastructure
- Reduce overall tasks and time consumption
- Improve productivity
- Works in on-premis, all cloud and hybrid scenarios
Technical features
- Import existing Automation Accounts, Runbooks and Jobs into ServiceNow.
- Create, edit and publish your Runbooks directly from ServiceNow.
- Support for both PowerShell, Python2 and Phyton3 scripting with syntax highlighting.
- Full Hybrid Work Group support, enabling you to run your jobs on any Hybrid Worker in your infrastructure.
- Initiate Jobs directly from the ServiceNow UI.
- Follow up on progress of Jobs running in Azure from ServiceNow.
- Capture Job output and incorporate it in your workflows and/or scripts.
- Easily include Runbooks in your existing Workflows using standard ServiceNow Workflow editor.
- Full support for ServiceNow Flow Designer.
- Full support for Domain Seperation.
CASE:
Wasted time at VIKING eliminated by Automize’s Automation app
All our apps are ServiceNow certified
This does not only guarantee that the apps have undergone strict quality controle from ServiceNow engineers. It also means that any license needed for you to start using the app is included in the price.
CASE:
ServiceNow as a strategic platform
As a ServiceNow technology partner, Automize has implemented ServiceNow as a strategic platform. ServiceNow has made a case about this.
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Feedback App
Enable your Service Portal users to quickly give you feedback with this Feedback Widget. The widget is highly customizeable and will automatically adapt to your Service Portal theme.
The Widget saves all input to a table from where detailed reporting can be done using standard ServiceNow reporting or Performance Analytics (not required). It is possible to embed the widget in a Service Portal theme to include it on all pages or to include it on specific pages only. Multiple Service Portals are supported and the widget automatically captures the Service Portal, user and URL from where the feedback is submitted.
An optional “Help” button is available to quickly guide your users to a “Get help” page of your choosing.
Key features
- Captures exact location of the user
- Receive rating from 1-5 from the user
- Accept screenshots and further comments
- Follow-up on feedback to improve customer satisfaction
- Automatically adapts to your Service Portal theme
Would you like to know more?
Feel free to send us an e-mail on info@automize-software.com to get in contact with us. We are looking forward to hear from you!
We will be more than happy to arrange an online demo of any of our apps to ensure that you get the best possible start using our apps. Purchase is not required.
